We perform the day-to-day activities of managing and monitoring end user customer network environments and maintaining network quality. Service Level Agreements are structured to meet your specific IT environment and level of augmentation requirements. These services include hardware and software monitoring and fault management, performed by certified engineers. We are constantly looking at bandwidth allocation, network availability/interface availability, and other performance monitoring metrics to ensure that your network is always running at peak performance.
The bulk of our engineers are graduates and virtually all have multiple industry certifications with Microsoft, VMware, Cisco, Avaya, Nortel and others. The RNOC maintains an in-house laboratory for not only duplicating and resolving fault signatures but also for training young engineers for advanced certifications. This has enabled us to stay ahead of the power curve in supporting advance technology solutions such as Unified Communications, IP Telephony, Data Centers, Virtualization and Collaboration.
Communikeyz support and Managed Services offering offers our clients complete flexibility in outsourcing the management of their infrastructure. Our offering is able to manage your on premise infrastructure and provide pro-active response and ITIL Based service support. Our extended partner’s ISO certified RNOC, is fully equipped to monitor your SNMP-enabled IT infrastructure including but not limited to workstations, routers, switches, servers, gateways and firewalls. It proactively monitors your network and allows your organization to efficiently run voice, data and video communications over a single converged network. Solutions include call control software, messaging, conferencing, telephones and other endpoint devices that extend effective communications services to employees – no matter where they may be.
Once an incident has occurred, the Communikeyz team works diligently to determine root cause and establish a plan for resolution. Our service desk arranges for onsite replacement of hardware with appropriate vendor (provided that maintenance contract includes onsite support) or will work with the client to have the part delivered to site. Our support desk works with onsite engineer to ensure incident is resolved and that the inventory is updated if a new part is put into production.
Communikeyz offers asset management services and all our customers are asked to fill out templates that capture all pertinent details of the equipment that is being monitored and managed to ensure that any alerts can be actioned and remediated immediately.